We find that our practical experience as a direct supplier of robust solutions to the market place provides confidence and distinct benefits to our customers and partners.

Instrumentation that we develop and supply may form part of a larger automated system, or be standalone for use at the laboratory bench or point of care. In both cases, once a product is delivered our multidisciplinary development teams work alongside our dedicated service engineers who are experienced in supporting existing customers.

For complete peace of mind our in-house support engineers can provide various levels of service and support to suit a customer's needs, in-house capabilities and expertise. These include telephone support, secure dial-up access to instrumentation to assist with fault diagnosis, or site visits as required.

TTP LabTech also have agreements in place with partner companies in the US, Japan and Australasia to provide a complete product support service outside our normal European office hours.